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IMAGES PRODUCED IN COLLABORAT ION WI TH THE GROUP'S ASSOC IATES

is a Sitel Group publication

600 Brickell Avenue

Suite 32000

Miami FL, 33131

USA

Publication Director

Arnaud de Lacoste

Co-Founder and Chief Marketing Officer,

Sitel Group

arnaud.delacoste@sitel.com

Editor-in-Chief

Katia Rémy

Head of Content, Sitel Group

k.remy@acticall.com

Writers

Christopher Head

Isabelle Pinard

Audrey Leclere

Soizic Berthelot

Contributors

Paul Clifford

CANCER RESEARCH UK

Nathalie Ferreira

TAPE À L’OEIL

Véziane Faure

TAPE À L’ŒIL

Jean-Marc Pénélaud

LA REDOUTE

Fabien Arago

Carole Balligand

SITEL GROUP

Geoffrey Boulakia

Grégoire Blouet

TSC

Clément Meslin

MY MOOC

Philippe Riveron

LEARNING TRIBES

Design and Production

POINT LIGNE PLAN –

www.plp.fr

Photo and Illustration Credits

© Fabien Arago, Estelle Guerouard, Jérôme

Lhuillier, Jonathan Ninnin & Nicolas Primout

– Sitel Group

in collaboration with Sitel Group associates

Photo Credits

p.04. ©areksan/unsplash,

p.06. ©benchaccounting/unsplash,

p.20. ©neirfy/fotolia,

p.20. ©heyluisa/unsplash,

p.23. ©jaguarblanco/fotolia,

p.25. ©James/fotolia,

p.26. ©bruno_nascimento/unsplash,

p.28. ©jennyhill/unsplash,

p.28. ©marcrafanell,

p.28. ©viktorkern/unsplash,

p.42. ©sheslightning/unsplash

Printing

Graphik Plus

600 copies printed

on INAPA Oxygen Silk paper,

« ecolabeled » paper,

40 % FSC, 60 % recycled.