#4 › 04/18
LEAD (Leadership Excellence And Development) is organised byHR.com
and brings SVPs, VPs and CLOs together at
some of the year’s most prestigious conferences that aim to give HR professionals some ideas and tools for dealing
with coming transformations. These two days are all about inspiration and leadership and participants come away with
concrete and measurable action plans for making the lives of their teams easier.
At the 2018 awards, Learning Tribes and Sitel presented the year’s three most fêted projects at workshops and round
table sessions. Each of the three projects was designed to help businesses optimise learning programmes based around
leadership and skills development.
WITH THREE FIRST PRIZES, LEARNING TRIBES TOPS THE 2018
Best Corporate University
Best Use of Simulation
Best Customer Service Leadership
Sitel Group has leveraged its expertise in pursuit
of excellence. The sector’s high revenues and fluc-
tuations in activity mean that the company has
to hire on a weekly basis. This means that HR
teams need to be able to identify suitably qualified
talent pretty quickly and attract greater numbers
So Learning Tribes has come up with a Mooc
Provides access to the US open market. The
Mooc has been deployed outside of the tra-
ditional recruitment loop to reach a greater
number of institutions and communication
Offers a simple pre-qualification solution.
The Mooc actually provides learners with the
knowledge needed to apply for the post of su-
pervisor with all of the required qualifications.
Guarantees VIP application certification.
Once they have successfully completed the
four lessons, candidates receive a certificate
which speeds up the hiring process.
Efficient onboarding of new hires and training in
brand identity and corporate culture represent
a big investment both in time and money. The
Mooc has made it possible to boost the number of
candidates, improve talent retention and cut the
costs of integrating new employees.
Sitel Group handles part of a leading internatio-
nal toy retailer's customer care service via 400
dedicated customer advisers. One issue was the
difficulty in hiring and quickly training additio-
nal advisers to handle seasonal peaks in activity
and guarantee the expertise needed to process the
volume of demand in a very short time.
Sitel asked Learning Tribes to design an A-to-Z
training programme that would enable it to ma-
nage these seasonal peaks. Once it had analysed
the learning landscape, Learning Tribes deployed
an innovative solution that used a blended lear-
ning approach to cut onboarding from 15 to 11
days. VR and 360-degree view videos were used
to immerse customer advisers in an in-store envi-
My Academy is a dynamic, state-of-the-art lear-
ning platform offering blended, collaborative and
game-based learning solutions. Learning Tribes
developed My Academy – a customisable BLMS
system (Blended Learning Management System)
– as part of Sitel University. It incorporates ILT
features (Instructor Led Training), meaning that it
is a genuine blended learning solution that com-
bines all of the other digital learning techniques
in the same learning environment.
With over 200 different modules, My Academy
is now the primary learning resource for 75,000
employees. The platform is equipped with social-
collaborative learning features and cutting-edge
technology, including 360-degree view videos
and augmented reality.